10 Most Common Problem With BenQ Monitor (with Solution)

BenQ is a Taiwanese-spearheaded company that has brought enjoyment to the world of technology for 38 years now.

With their sincere aim in innovating the tech industry, their company rose to fame as consumers switched in patronizing their products, especially its monitor.

However, even though quality is their top priority, they are still bound to encounter common problems.

List of Common Problems with BenQ Monitor

Below are the common problems you can encounter while using BenQ monitors and ways how to resolve them.

1. Not detecting HDMI

Your BenQ Monitor not detecting the HDMI may arise from various problems. Fortunately for you, BenQ has responded and provided ways to troubleshoot the HDMI problems.

Read more below to know how to resolve this issue.

HDMI Port Problems

HDMI Port problems on BenQ Monitors are quite common. Though many have experienced it, it brings many hassles that do not ease the issue. Because when your monitor cannot detect the HDMI, it’s hard for you to use its functionalities well.

Fortunately, BenQ has already responded regarding the HDMI Port difficulties the consumer are experiencing.

To troubleshoot HDMI port problems, here’s how:

  1. You can fix this issue by switching the input source to HDMI first.
  2. Press the Menu button on your BenQ Monitor to the OSD or On-Screen Display.
  3. Change the input source to HDMI on OSD using either of these methods:
  4. Display > Input > HDMI.
  5. System > HDMI Auto Switch > On.

Out-of-Date Drivers

Most of the time, outdated drivers cause many problems, including HDMI Port issues. Because out-of-date drivers cannot handle the required capacity that the monitor needs, resulting in problems like this.

However, you don’t have to worry because easy ways to update your drivers are in simple steps. To do so, follow the steps below to be guided accordingly to download BenQ Driver manually:

  1. At the BenQ website, look for the Download & FAQ section.
  2. From there, choose the drop-down button and click the More product categories.
  3. Pick the product category you need to install and update the BenQ driver.
  4. After, choose the same BenQ device on the Please select your product drop-down menu.
  5. Click the Search button.
  6. Choose the Software option for your BenQ product.
  7. From there, click the Download button.
  8. After this, you will have to select a folder to save the driver.
  9. Click the Save button.

Note: Most BenQ driver packages save as RAR archives. That is why you might have to download a tool you can use to extract the RAR archive.

2. No sound

One of the useful functions of computers is playing a sound. However, if no sounds are produced, this may impose a problem.

That is why if your BenQ monitor has a problem regarding the sound, here are the things you can do to resolve it.


Mute is a feature wherein any sound will not come out of your PC. However, this problem has one of the easiest solutions, and here’s how to unmute your PC:

  1. Go to the lower right bottom of the taskbar and search for the Sound icon.
  2. Drag the panel to the right to unmute it.

If this solution doesn’t work, try using the other fixes.

Detect by troubleshooting

If everything seems fine, yet there is still no sound, it is best to use the troubleshooter available in Windows 10. Follow the steps accordingly to keep you guided:

  1. Go to the Start Menu.
  2. From the Start menu, search for Troubleshoot settings.
  3. Look for Get up and running, choose Playing Audio and run the troubleshooter.
  4. A pop-up window will appear and follow what it instructs accordingly.

3. Audio not working

Some problems may emerge when the audio malfunctions, especially when the user’s work is directly related to hearing sounds.

We know that this problem is an inconvenience. That is why we provided different fixes you can use to resolve audio not working on your BenQ Monitor.

The mute function is selected.

Mute is a function that disables your computer from producing any sound. Fortunately, this issue has one of the most effortless resolutions, and here’s how to unmute your PC:

  1. Go to the lower right bottom of the taskbar and search for the Sound icon.
  2. Drag the panel to the right to unmute it.

If this solution doesn’t work, try using the other fixes.

Improper Cable Connection

Some cables are responsible for the computer to produce sound. However, if they are not properly plugged in, it may cause several issues and one of which is that the computer won’t produce sound. To fix this, do so as the steps indicated below.

For HDMI Cable Users:

  1. If your monitor is connected via HDMI cable, ensure that the plug is secured.
  2. If not, then re-plug it again and ensure its tightness.
  3.  If step 2 still won’t work, try another HDMI (Premium) certificated cable because your cable might be faulty.

For VGA Cable Users:

  1. Ensure that the VGA cable is properly connected to the Audio/Line/Headphone Out plugs into the monitor into the Audio/Line.
  2. For cross-checking, try another PC or speaker.

4. Flickering

When your BenQ Monitor starts showing a flickering display, this may impose a panic to the user because this may become an indication that something is not right with the monitor.

There are fixes available for this issue, and they are listed below.

Inappropriate Screen Refresh Rate

Many BenQ users have said that changing the refresh rate to 60 Hz has solved their flickering BenQ Monitor.

To get your monitor fixed, follow the guidelines below accordingly:

  1. Right-click on your desktop.
  2. Choose Display settings.
  3. Search for Multiple Displays and select Advanced display settings.
  4. Choose Display adapter properties for Display 1.
  5. With this, select the 60 Hz refresh rate by clicking Screen refresh rate in the monitor tab.
  6. To save changes, click Apply then OK.
  7. Verify if this fix is effective and if not, proceed to the next fix.

Incompatible Applications need to be uninstalled.

Most BenQ Monitors experience flickering displays because of the incompatible apps running on your computer, and the only way to fix this is to uninstall these apps.

To get rid of them, be guided accordingly:

  1. Click Ctrl, Shift, and Esc at the same time.
  2. Step 1 will direct you to the Task Manager.
  3. Check if the task manager is also blinking. If the task manager is blinking, the last fix will help you. However, if it isn’t flickering, incompatible apps are why your monitor is flickering.

Outdated Graphics Driver

If the fixes above did not work for your BenQ Monitor, it might imply that your driver needs to be updated. It is because incorrect graphics driver or outdated one often causes flickering screen.

On the other hand, you don’t have to frown because there are easy ways to update your driver. Many driver tools are endorsed online to make your update hassle-free and faster if you do not know how to update the drivers yourself. Remember to be careful before entertaining them because they may be a sham.

However, relying on a repair specialist is highly encouraged. Because with tech repair specialists, you are guaranteed that the update is smooth-sailing and safer than entertaining those offered online.

5. Keeps turning off

A monitor that randomly turns off might be a problem because the display is difficult to see. This situation can become bothersome because the user is interrupted on their work.

To fix this pesky issue, here are some ways you could do to get rid of a random turn off in your BenQ Monitor.

Monitor is Overheating

When the monitor starts to overheat, it causes random turning on and off. This situation arises because the monitor tries to avoid damaging the circuit.

There are also several factors why the monitor overheats. And they are because of accumulated dust, blocked vents, and excessive heat absorbed by the monitor.

Since most of the reasons are caused by specks of dirt, you might want to ensure that you always clean your monitor because once the dirt blocks the vent, it takes away the chance of the monitor to have ventilation properly.

To fix this issue, here’s what you can do.

  1. Wait for the monitor to cool down first, or you can use an electric fan to quicken the cooling process.
  2. Clean the vents so that the monitor can have proper ventilation and not trap the heat inside. You can also use anti-static canned air to sweep the clouds of dust.

Defective Graphics Card

If the Graphics Processing unit starts to become defective, this may cause a situation where your monitor will be turning on and off.

To resolve this issue, you can update the GPU first. Be guided accordingly by the following steps below:

  1. In the Start menu search box, type the device manager on the taskbar.
  2. Choose Device Manager.
  3. Find and click the Display adapter drop-down node.
  4. Look for an option that displays Intel, graphics, AMD, ATI, VGA, or NVIDIA. These are the possible manufacturer names for your GPU, if you’re wondering.
  5. Double-click the option chosen for your GPU. Afterward, your screen will display the Properties dialog box.
  6. Choose the Driver tab.
  7. Select Update Driver.

Another solution you can do is that:

  1. Clean the card first.
  2. Then put it back on the motherboard.

The Energy-Saving Mode is On

Energy-saving mode is a function where it enables the monitor to go on and off. Aside from this, it could also make your monitor power off completely because it aims to save energy, as its name suggests.

To resolve this issue, you can perform the solution below to disable the energy-saving mode:

  1. Click the Windows logo on your keyboard and click the letter R to open the Run dialog box.
  2. Type powercfg.cpl. From there, the Power Options widget will be displayed.
  3. Assure that the Balanced or High Performance is set and corresponding to it, choose Change plan settings.
  4. Click Turn off the display and setto Never.
  5. Choose Apply.
  6. Open the Run dialog box again and type desk.cpl,,@screensaver.
  7. Click the Screen saver drop-down node from the screensaver settings and set it to None.
  8. Choose Apply to save the changes.

6. No signal detected

When your BenQ Monitor starts to display a pop-up warning message that says ‘No Signal Detected,’ there could be various reasons.

Most of the time, it arises from the DisplayPort, a digital display interface that attaches devices to your monitor to provide outstanding performance.

When the DisplayPort becomes defective, the CPU will automatically display a ‘No Signal’ pop-up message on your BenQ Monitor.

Learn more on this problem and know how to troubleshoot them by reading more below.

Loose Cable Plug

DisplayPorts are plug-in cables, and when they are not plugged in well, the monitor cannot read them properly, hence why it displays a ‘No Signal.’

Luckily, this problem has the most effortless solutions. To fix this, unplug the DisplayPort for about 10 seconds. After waiting, you can now plug it again, but this time, do it carefully so that you can ensure that it is tightly plugged.

If this solution does not work for your BenQ Monitor, refer to the following fixes.

Outdated Driver

Outdared card drivers cause this problem most of the time. There is such a simple fix for this problem.

Follow the steps provided to be guided accordingly:

  1. In the Start menu search box, type the device manager on the taskbar.
  2. Choose Device Manager.
  3. Find and click the Display adapter drop-down node.
  4. Look for an option that displays Intel, graphics, AMD, ATI, VGA, or NVIDIA. These are the possible manufacturer names for your GPU, if you’re wondering.
  5. Double-click the option chosen for your GPU. Afterward, your screen will display the Properties dialog box.
  6. Choose the Driver tab.
  7. Select Update Driver.

Improper Refresh Rate

Improper refresh rates may not seem a culprit for a ‘No Signal detected’ message, but for some instances, they are.

To change your monitor’s refresh rate, follow the steps below:

  1. Click Right-click on the Start menu.
  2. Choose Settings.
  3. A pop-up window will appear and select system> Display > Advanced display settings.
  4. Select Display Adapter properties.
  5. Another pop-up window will show. From there, choose a monitor.
  6. Look for the Screen Refresh Rate and click the drop-down button.
  7. The above step should lead you to the refresh rates available and choose the most appropriate one that your monitor can handle.
  8. Finally, click both the OK and Apply buttons to save the changes.

It may not look like it, but most BenQ Monitor users have testified that changing the refresh rate and modifying it to the recommended option is worth trying.

7. Out of range

When ‘out-of-range’ pop-up warnings appear, various factors might have possibly caused this. With this, users might feel slight panic but don’t be because you can easily troubleshoot this issue.

To figure out how to resolve ‘out-of-range’ pop-up issues, here are the possible fixes.

The Resolution is set too high.

These kinds of issues are common for BenQ Monitors. That is why many users have reported about them. It occurs most of the time because the resolution setting must have been higher than the monitor could handle.

Note: Before performing the fix, ensure that you have enabled the Windows safe mode first.

Steps how to change Resolution setting:

  1. On the Start menu, select Control Panel.
  2. From there, choose Appearance and Personalization, and click Adjust screen resolution.
  3. Search for the Resolution and click the drop-down button.
  4. To save changes, click Apply.

8. Power light blinking

Blinking monitor LED power light may ignite worries for the user because this may indicate monitor issues. However, BenQ has offered solutions regarding this problem. To learn more, read the solutions below.

Burn-out Backlight Panel

Your BenQ Monitor has a flat panel and uses a backlight to radiate the display panel. If this backlight starts to blink, it may be either defective or burned-out. Either way, what you can do is make it checked up on a specialist to diagnose your monitor problems accurately.

Defective Capacitors

Capacitors are the temporal storage for electrical charges found on the power supplies. They look like tiny cylinders attached to the circuit boards to distinguish them easily.

Like every electrical device, capacitors deteriorate as time passes, and they will not be effective anymore when they do.

Hiring a tech specialist is highly recommended to fix the defective capacitors issue. The experienced ones are the most qualified to perform the replacement since capacitors have electrical charges that can potentially harm you.

9. White screen

A white screen also causes alarm to users as much as a black screen does. To settle the white screen trouble on your BenQ monitor, you can observe the measures below and be guided accordingly:

Restart your Computer

Usually, the white screen can be fixed by an easy Ctrl+Alt+Delete solution because the white screen must have been a glitch. However, if restarting the computer did not make any difference, next is to heed the following fixes.

Faulty Graphics Card Driver

According to online forums, many users have shared that faulty drivers usually cause this problem. An indicator of this problem is that you press the power button when the monitor turns white. Unfortunately, the only fix is replacing the faulty graphics driver with a new and functional one.

System Restore

This function allows you to revert your PC’s condition into a certain period. In this manner, you can restore the malfunctions done in the past. To do so:

  1. Restart your computer several times until the blue screen appears.
  2. Select Troubleshoot > Advanced options > System Restore.
  3. Choose the User account and fill out your details.
  4. Click Next.
  5. Click Show more restore points checkbox if it pops up. Then select the restore point you need to revert and choose Next.
  6. The window will give instructions. Follow them accordingly to restore the system.

10. Yellow tint

While this may be a bit a shocker, the yellow tint is one of the common issues monitors encounters. However, sometimes, they are not a problem after all. Find out more below.

Outdated Driver

Out of date graphics card drivers sometimes cause this problem. However, frown not because there is such a simple fix for this problem. Follow the steps provided to be guided accordingly:

  1. Click Right-click on the Start menu.
  2. Choose Device Manager.
  3. Look for Display Adapters and click the drop-down button.
  4. From the Display Adapters, choose Update Driver.
  5. A pop-up window will appear, and from that, select Search automatically for updated driver software. This option will let you install the updated graphics card driver.
  6. Follow the on-screen cues to finish.

Is It Worth Repairing BenQ Monitor?        

BenQ monitors are worth repairing when the repair costs do not exceed purchasing a new one.

There are various factors to judge this, one of them is when the users objectively weigh out the factors first.

When deciding whether BenQ monitors are worth repairing or not, consider the costs of accumulated repairs. If the cost of repairs does not exceed the cost of purchasing a new one, this means more favourable for repairing the monitor.

However, there are instances where the repair costs surpass the costs of buying a new one, especially when the monitor’s issue is the major one because the cost of repair also depends on the difficulty of the situation of the monitor.

The bottom line is that you should carefully weigh the objective factors first, especially the costs, because this can help you make a sound decision, especially when deciding on something that includes your budget.

Is It Worth to Buy BenQ Monitor?   

BenQ monitors are worth buying because of the outstanding recommendation their user gives and their excellent quality.

Many BenQ users have attested that this Taiwanese tech brand produces top-quality tech products, including monitors, that can go on top with other leading brands in the market.

Aside from the testimonies of users, what matters are the preferences each user has. It spans from one thing to another, depending on what they value.

Users can use various tools to objectively weigh every factor, such as considering the advantages and disadvantages of owning a BenQ monitor.

To help you with that, here is a list of the benefits and drawbacks of owning a BenQ monitor.


Low Input Lag

Input lag pertains to how fast your monitor will be displaying an image when it receives a signal. The lower the lag, the better it indicates low lagging changes, making this an advantage for BenQ monitors.

Useful OSD Menu

OSD can be one of your monitor’s most important functions, and with BenQ’s good designed OSD Menu, is worth the penny. But how is it well designed? BenQ’s OSD Menu has a five-way joystick at the back part of its monitor and three other controls. These functions ease users’ lives, so it is a huge advantage for the side of BenQ.

Outstanding Sound System

BenQ has a great sound system thanks to its built-in audio speakers for a monitor. This pro is a turn-on for users because many monitors available in the market cannot even provide products with a standard sound, and here goes, BenQ outshines them.


No USB Ports

USB Ports are one of the important parts of the monitor, and some users utilize them because of the nature of their work. However, because some BenQ monitors lack USB ports, this may turn off the users and look for other monitors that offer USB ports.

Limited Ergonomics

Ergonomics plays a vital role, especially if the monitor is being used by an employee who uses their computer for the rest of the day. With the BenQ monitor’s limited ergonomics, this could potentially turn off those who are ergonomic seekers.

With these pros and cons for BenQ monitors, a user can now make a decision whether BenQ monitors are worth the penny or not.

BenQ Monitor Alternative    

One of the closest alternatives for BenQ monitors is the AOC G2460PF because of their almost comparable features.

BenQ has been committed to its objectives for 38 years, and its service can also become an alternative for AOC, which has been in the industry for 88 years.

With these, the dedication, hard work, and innovation have brought these two companies to the top, making them included in the top tech brands we have today.

To take a closer look at these two, here is a comprehensive table of their specifications:

Specifications:BenQ MonitorAOC
PricingModerate to expensive ranging from $199 to $1,199.Cheap but high quality, some good quality monitors start at $199.
Resolution1600 x 9001920 x 1080
USB PortsSome monitors does not have USB PortsTheir monitors have USB Ports
ErgonomicsLimited tilt ergonomicsGood ergonomic comfortability
Sound SystemHas built-in speakersTheir monitors are built with speakers.

The specifications above are just some of the key specs that a user looks for in a quality monitor.

May this table helps every user in deciding soundly on what monitor will they be investing in next because, at the end of the day, it is still the user who gets to decide what would they buy.