It will be a big hassle if your HP Pavilion Keyboard suddenly stops working. After all, a fully functioning keyboard is essential for typing emails or inputting letters and numbers on your computer.
Unfortunately, there isn’t a one-way fix for keyboard problems on your HP Pavilion laptop. But the good news is that there are a number of troubleshooting methods that you can try to fix the issues yourself before you opt to bring your laptop in for repairs at a local repair shop.
HP Pavillon Keyboard Not Working Causes
- Outdated/Incompatible Drivers
- Keyboard is locked
- Hardware Failure
- Failed Windows Update
The most common causes for HP Pavilion keyboard issues are outdated drivers, accidental keyboard lock, or a failed Windows Update. Most of the time, keyboard issues on the HP Pavillion surface after users have updated their system to Windows 10.
Below are some steps that you can try to fix your HP Pavilion keyboard issues by yourself at home.
HP Pavilion Keyboard Not Working On Windows 10
Some users have reportedly experienced a non-responsive keyboard problem after they updated their system to Windows 10. The problem might be rooted in Windows 10 loading incompatible keyboard drivers after you installed the update or simply due to a keyboard lock bug.
To fix this, try updating your keyboard drivers and unlocking your HP Pavilion laptop keyboard.
Update Keyboard Drivers
Follow these steps to update your keyboard drivers:
- Press the Windows key + R to bring up the Run window. Type in devmgmt.msc to bring up the Device Manager window.
- Under the Device Manager window, click on the dropdown arrow beside “Keyboards.”
- Right-click “Standard PS/2 Keyboard” or “HID Keyboard Device”.
- Select “Update Driver” for all instances under the Keyboards menu.
Unlock HP Pavilion Keyboard
Alternatively, if your HP Pavillion keyboard still does not work after updating your laptop to Windows 10, you can try unlocking your HP Pavillion keyboard by holding down the right Shift button for eight seconds. This method should unlock the keyboard on your HP Pavilion laptop and allow you to type and compose messages once again.
Depending on your HP Pavillion laptop model, the laptop might beep a few times to indicate an enabled/disabled state.
HP Pavilion Keyboard Not Working on the startup
Enter the BIOS on startup
One way to test if your keyboard is okay mechanically is by entering the BIOS menu at startup. You can do this on your HP Pavilion laptop by pressing the F10 key on your keyboard as soon as you press the power button.
If you can enter the BIOS successfully through this method, your HP Pavilion keyboard problem is most likely rooted in Windows. Refer to the steps in the first method to fix Windows 10-related keyboard issues.
If you fail to enter the BIOS menu by pressing F10 on your keyboard, there might be something wrong with your keyboard mechanically.
If you have a spare USB keyboard laying around, try plugging that in and pressing F10 after you press the power button. If you can enter the BIOS by pressing F10 on the external keyboard, there’s a good chance your HP Pavilion keyboard is broken.
In this case, it might be best to take your HP Pavilion laptop to the nearest authorized service center to have it checked.
HP Pavilion Keyboard Not Working After Windows 10 Update
To fix your HP Pavilion keyboard issues after updating to Windows 10, you can try to revert to the last known good restore point on your HP laptop or update your HP Pavilion laptop keyboard drivers.
System Restore
System Restore will bring your laptop back to the last known working point before your laptop began exhibiting issues with the keyboard. Follow the steps below.
- Click on the Windows Start button.
- Type in “control panel”
- Click on the Control Panel icon from the search results
- In the Control Panel search box, type in “Recovery”
- Click on “Recovery”
- Click on “Open System Restore”
- Click on “Next”
- Select a restore point date before your laptop was updated to Windows 10
Update Keyboard Drivers
Follow these steps to update your keyboard drivers:
- Press the Windows key + R to bring up the Run window. Type in devmgmt.msc to bring up the Device Manager window.
- Under the Device Manager window, click on the dropdown arrow beside “Keyboards.”
- Right-click “Standard PS/2 Keyboard” or “HID Keyboard Device”
- Select “Update Driver” for all instances under the Keyboards menu.
If you’re experiencing keyboard issues on your HP Pavilion laptop after updating to Windows 10, chances are the new Windows 10 install used keyboard drivers that are incompatible with your laptop hardware.
Using System Restore should bring your laptop back to a time when your keyboard was in fully working condition.
How to Fix HP Pavilion Keyboard Light Not Working
First, try and press the Fn+F4/F5 keys on your HP Pavilion laptop to turn its keyboard’s LED backlight on or off. Alternatively, try pressing Fn+F1/F2 to increase or decrease the keyboard’s LED backlight brightness.
Another method you can try is enabling the Action Keys Mode setting in the BIOS. You can do this by pressing F10 as soon as you turn on your laptop. After which, go to System Configuration>Action Keys Mode>Enabled.
Lastly, if your HP Pavilion laptop keyboard LED only stays on for a few seconds at a time, you can adjust the LED backlight timeout setting by going into the BIOS>Advanced>Built-In Device Options>Backlit keyboard timeout.
People Also Asked:
How do I unlock my HP Pavilion Keyboard?
You can unlock your HP Pavilion keyboard by holding the right-side Shift button for at least 8 seconds while on the Windows desktop. Some HP Pavilion models will beep to let you know that the keyboard has been enabled/disabled.
Resources:
Mishani, R. (2021, February 16). How to Fix a Laptop Keyboard When It’s Locked. Retrieved October 21, 2022, from https://www.hp.com/in-en/shop/tech-takes/post/how-to-fix-locked-laptop-keyboard
HP Desktop PCs – BIOS Setup Utility information and menu options | HP® Customer Support. (n.d.). Retrieved October 21, 2022, from https://support.hp.com/gb-en/document/ish_3912651-2318005-16
HP Notebook PCs – Using the Backlit Keyboard | HP® Customer Support. (n.d.). Retrieved October 21, 2022, from https://support.hp.com/th-en/document/c01612362
Microsoft. (n.d.). Use System Restore. Retrieved October 21, 2022, from https://support.microsoft.com/en-us/windows/use-system-restore-a5ae3ed9-07c4-fd56-45ee-096777ecd14e
Susan is a professional writer. She has been a writer for eight years and has always been so fulfilled with her work! She desires to share helpful, reliable, and unbiased information and tips about tech and gadgets. She hopes to offer informative content that can answer users’ questions and help them fix their problems.
