Jelly Comb is among the most popular brands regarding affordable yet reliable PC peripherals. Most notable is their ergonomic mouse lineup.
If your Jelly Comb mouse is not working, then fret not. You’ve come to the right place. This article lays out all the quick solutions to fix your Jelly Comb mouse.
How to fix Jelly Comb mouse not working
Jelly Comb mouse isn’t special or in a different kind of form in comparison to your everyday mouse at the office or home. They also can suffer from common mouse issues such as connectivity, battery, etc.
With this in mind, when your Jelly Comb mouse is not working, the first thing that we always recommend is to troubleshoot or pinpoint the problem.
Find The Cause
Troubleshooting your Jelly Comb mouse may not sound easy. On the contrary, this is one of those cases where it is easier to just do it than say it.
The first thing you need to do is to determine the type of Jelly Comb mouse you have. Is it wired or is it wireless? Steps in fixing your mouse will be different for each type. In most non-connectivity and power problems, it will be the same for both types.
For Wired Jelly Comb Mouse
For wired types, it is best to visually inspect your mouse first. Check for physical damages, corrosion, exposed wires, etc. Look for signs that are out of the ordinary. Signs such as odd clicking sounds when pressing the mouse buttons, the smell of burnt rubber, flimsy cable, and more.
Once you’ve determined and verified the physical damages that prevent your mouse from working, then it’s best to weigh your options. If the problem is physical hardware, your best option is to replace it.
Fixing hardware-related problems can be difficult at most. Especially if you have no experience in component replacement through soldering and desoldering. Your other option is to have a technician fix it for you but might cost you more in comparison to buying a new one.
Otherwise, for those that can disassemble their Jelly Comb mouse and have experience in component replacement, you can check your favorite hardware store for parts. For example, you can purchase on Amazon some switch replacements for the mouse button. Another one is by replacing the wire with better and new ones.
For Wireless Jelly Comb Mouse
Wireless mouse usually suffers from connectivity issues. Especially if you have a lot of wireless devices around you including Bluetooth, Wi-Fi, mobile network, and more.
Similar to the first step we mentioned for the wired type mouse, the first thing you need to do is to perform a visual inspection. Next, verify if there are any hardware-related issues. To do so, power on the mouse and check that everything works.
If your mouse doesn’t power on, try replacing the batteries. Most people tend to overlook the batteries when their mouses just suddenly stop working.
If everything is working fine and the problem is with its performance, then the mouse might be suffering from connectivity interference from other wireless signals such as Bluetooth, wi-fi, cellular signal, etc.
If this is the case, then the best way to fix this problem is to move your receiver closer to the mouse. This will establish a much more stable wireless connection between the receiver and your mouse.
For Software Relate Problems
If the problem is not with the hardware, then it’s going to be due to the software. Software problem includes compatibility, drivers, applications, and more. The fixes that we will list down here are applicable for both types of Jelly Comb Mouse, wired or wireless.
If the mouse has power but it’s not being read by your computer, then it could be a driver-related problem. To fix this, all you have to do is to uninstall the driver through Device Manager.
Once done, restart your computer and plug in your mouse again. This will make your computer search for a general driver to make your Jelly Comb mouse work again.
Otherwise, for Jelly Comb mouses that require a specific set of drivers to utilize its full capabilities, you can download the appropriate driver for your mouse through the brand’s website at jellycomb.com.
How To Uninstall Driver
To uninstall a mouse driver from the device manager platform, all you have to do is;
- Click on the Windows logo.
- Type Device Manager.
- If your Jelly Comb mouse is wired, expand the Mice and Other Pointing Devices. For wireless, Bluetooth.
- Search for your mouse driver. Right-click on it and select Uninstall Driver.
- Once done, close the Device Manager window and restart your PC.
- Once booted after the restart, plug your mouse back in again. Let your computer read your mouse while it attempts to install drivers for it.
Other than the ones we already mentioned above, there are other possible causes that render your mouse useless. For wireless models, the dedicated receiver can also malfunction from time to time.
The only way you can determine if this is the problem you are facing is when your mouse powers on, has no physical damage, has new fresh batteries, and no nothing out of the ordinary.
Just in case you’re wondering where to purchase replacement receivers for your wireless Jelly Comb mouse, replacement receivers are available on JellyComb.com.
Once you got your receiver replacement, the next thing you need to do is;
- Insert the new USB receiver into your device,
- Take the battery out from your mouse,
- Put the battery back in and switch on your mouse,
- Put your mouse close to the USB receiver on your device, best head the button side towards the receiver.
- Hold for 5 seconds,
- Your mouse is paired!